FAQ

Frequently Asked Questions

What information will the receptionist need to schedule an appointment?
What should I bring to my appointment?
Will I be reminded of my appointment?
What if I can’t make my appointment or I need to reschedule?
What if I’m late for an appointment?
Will I always be able to see my own doctor?
What if I have a question for a doctor after hours?
What if I don’t have insurance?
How do I request my medical records?
Is there a separate charge for x-ray and/or pathology?
What do I do when I need a prescription refill?
When can I expect test results ?
What is a Patient Portal?

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What information will the receptionist need to schedule an appointment?
When you call to schedule an appointment, please have the following information ready:

-Full Name including middle initial
-Current address and phone number
-Birthdate
-Social Security Number
-Your doctor’s name
– The Nature or Reason for your Call/Purpose of the Appointment
– Insurance Policy Information

It is very important that you let the scheduler know about all the concerns you would like addressed during your appointment. This helps us make sure an appropriate amount of time is scheduled.
Coverage Reminder: If you are scheduling a regular well exam and additional care is provided other than what is normally covered in routine well exams, your insurance may require an additional co-pay or deny payment and you will be billed for these services. Please check with your insurance provider for more information about your coverage.

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What should I bring to my appointment?
Please bring:
-Your current insurance card or Medical card
-Picture ID
-Shot records for Well Child appointments
-Co-payment and any outstanding balance on your account
-Any prescription medication you are currently taking.  Bring in your medications or write them
down and bring a complete up-to-date list.
-Change of address or phone number (s) if you’ve recently moved or made a change.
-Cash, check, debit or credit card to pay your deductible and/or co-payment
Please arrive 10-15 minutes early for your appointment.  If this is your first appointment please arrive 20 minutes early for preparation of your medical records and to complete paperwork.

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Will I be reminded of my appointment?
We have an automated reminder system that makes telephone calls and sends text messages two days before your appointment.

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What if I can’t make my appointment or I need to reschedule?
Please call our office as soon as you realize you won’t be able to make your appointment. We request that cancellations be made as early as possible, a minimum of 24 hours in advance so that we are able to re-book the time slot.
A failure to present at the time of a scheduled appointment will be recorded in the patient’s chart as a “No Show.”  We incur the cost of dedicated providers and staff to provide scheduled appointments.  You may be charged a minimum $25 no-show fee. We understand that there are legitimate reasons for a missed appointment; however, if there is an ongoing pattern we may ask you to find a new provider.

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What if I’m late for an appointment?
If you are late we will still make an attempt to see you. If you are over 15 minutes late, it will be your provider’s determination whether his/her schedule will allow you to be seen or if you will need to reschedule.

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Will I always be able to see my own doctor?
In most cases you will see your own doctor. However,  there may be instances where your provider is out of the office.   If you are needing acute care and your provider is out you will be scheduled with another provider who is in that day.

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What if I need to reach my doctor after hours?
If you have a medical emergency after clinic hours, that does not require you to contact 911, you can reach our answering service at (360) 570-7744. The answering service will inform you which provider is on call and will reach that provider for you. The provider on call will return your emergency call as soon as possible. If extensive consultation is required, a fee may be charged.
If your telephone does not accept blocked calls, you must deactivate this function in order for the on-call provider to reach you.

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What if I don’t have insurance?
We require cash at the time of service.  Patients must leave a minimum deposit of $100 (either cash, check or credit/debit) before going back to see a doctor.

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How do I request my medical records?
For any release of a patient’s medical record we must have a signed authorization from the patient or if a minor,  from the patient’s parent or legal guardian.  This can be obtained either from our website or from the clinic.    If you are transferring care to another physician you can fill out their records release form and they will send it to us.  If you want them sent to you, there will be a fee. Our copy service will provide you information regarding the amount.

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Is there a separate charge for x-ray and/or pathology?
We are a separate business from Providence X-Ray and PacLab, therefore, there is a separate charge from those businesses if you are provided any lab or x-ray services.

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What do I do when I need a prescription refill?
For prescription refills please contact your pharmacy first.  They will electronically request the necessary information for us to complete the refill.  Please allow 48-72 for this process to be completed.  You may also use our  Patient Portal to access your information and request refills.

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When can I expect test results ?
You will be contacted by your provider and/or staff with your test results within 48-72 hours.   You may also view your test results on our Patient Portal.  There are specific test results which we are unable to tell over the phone.  For those results the patient must come to the clinic and be prepared to present identification.

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What is a Patient Portal?
A patient portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: View lab results, vital signs, medication list, billing statement.  Request a referral.  Ask your doctor a question. Here are Step by step instructions for signing up for our patient portal

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