Our new patient portal link is up and running!  Please follow the link at the bottom to log in.

To Our Valued Patients:

Thank you for using MyChart, Yelm Family Medicine’s online patient portal. MyChart provides a convenient way to manage your health and stay in touch with your care team, such as refilling prescriptions and giving your care team updates on your health.

Over the past few years, MyChart has also become another way to seek medical advice, rather than coming in for an appointment. This has resulted in a significant increase in the number of messages our providers receive. To account for the medical advice and expertise provided through MyChart, Yelm Family Medicine, PLLC has begun billing for some of these medical advice responses that provide care or consultation that otherwise would have been done through a clinic or telemedicine appointment.

You will see a notification that medical advice messages may be billed to you and/or your insurance. If a MyChart message is billable, we will first bill your insurance provider, as we do for all other medical services.

Messages that will not be billed — You and/or your insurance will not be billed for the following types of MyChart messages:

  • Requesting a prescription refill
  • Questions that lead to an appointment
  • Questions related to a visit you had in the last seven days
  • Questions about billing
  • Messages that take less than five minutes of your provider’s time to answer
  • Messages initiated by your healthcare team
Messages that may be billed — While most MyChart messages will not be charged, replies that require medical expertise and more than five minutes of your provider’s time may be billed, as we do for other medical services. Types of messages that may be billed include:
  • Requests for new medications
  • Questions about new symptoms or problems
  • Questions about news or journal articles
  • Changes to a chronic condition
  • Requests to fill out medical forms
  • Requests for new referrals
Medicare, Medicaid and most private insurance providers cover MyChart messages at little-to-no-cost to patients after standard copays and deductibles are met.

We are pleased to continue to provide new ways to access care and appreciate that MyChart has become such a valued and convenient source of medical care for you, our patients.

Thank you for the privilege of being your health partner.

MyChart Link